Order Management

Outsource your public notice operations.

Column Reps handle public notice orders on your behalf — backed by purpose-built public notice software and decades of newspaper experience.

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Screenshot of the Column order management dashboard

Trusted by 1,600+ newspapers across the U.S.

What We Solve

Public notice operations are too important to not keep up.

For publishers, public notice is a critical revenue line. When that work depends on a small internal team, turnover, training gaps, or manual processes can create risk for your business.

Here are the operational pain points we hear every week.

For teams placing tens, hundreds, or thousands of notices across multiple jurisdictions, every notice brings a new set of details to manage: the right newspaper, the right deadline, the right publication date, the right invoice, the right proof, and the right affidavit.

These are the pain points we hear every week:

For publishers, public notice is a critical revenue line. When that work depends on a small internal team, turnover, training gaps, or manual processes can create risk for your business.

Here are the operational pain points we hear every week.

“We need a better experience for customers.”

Advertisers want fast responses, clear instructions, accurate invoices, and reliable affidavits. When internal teams are stretched thin, customer experience can suffer — even when the publisher wants to provide great service.

“We need people who understand public notice.”

Public notice is not generic customer support. It requires knowledge of publication requirements, deadlines, billing, affidavits, and advertiser expectations. Training new staff takes time, and mistakes have consequences.

“We want to grow revenue without adding overhead.”

Many publishers are being asked to do more with smaller teams. Public notice work still needs to get done accurately and on time, but it can be hard to justify dedicated internal headcount for repetitive order management tasks.

“Our team is spending too much time in the inbox.”

Legal notice inboxes are busy, detail-heavy, and hard to triage. Customers send questions, notices, edits, confirmations, payment requests, and affidavit follow-ups. Without a dedicated workflow, the inbox can become a bottleneck.

“We need a better experience for customers.”

“We want to grow revenue without adding overhead.”

“We need people who understand public notice.”

“Our team is spending too much time in the inbox.”

Too much specialized work.

Specialized work.

Inbox chaos.

Staffing pressure.

“We got better at handling legals by not handling them—by going to the expert.”

Why Column

Let us run the back office.

Column Reps are an experienced public notice operations team that handle your daily order work, while your publication keeps the revenue, customer relationships, and visibility.

Reduce operational overhead

Column takes on the time-consuming work of managing orders, answering customer questions, processing payments, and coordinating documents.

Reduce operational overhead

Column takes on the time-consuming work of managing orders, answering customer questions, processing payments, and coordinating documents.

Reduce operational overhead

Column takes on the time-consuming work of managing orders, answering customer questions, processing payments, and coordinating documents.

Stabilize staffing

Instead of relying on internal headcount for specialized legals work, publishers get a dedicated team trained in public notice operations.

Stabilize staffing

Instead of relying on internal headcount for specialized legals work, publishers get a dedicated team trained in public notice operations.

Stabilize staffing

Instead of relying on internal headcount for specialized legals work, publishers get a dedicated team trained in public notice operations.

Improve advertiser experience

Column Reps inbound customers, answer questions, offer tips on self-serve, and make the process easier for advertisers.

Improve advertiser experience

Column Reps inbound customers, answer questions, offer tips on self-serve, and make the process easier for advertisers.

Improve advertiser experience

Column Reps inbound customers, answer questions, offer tips on self-serve, and make the process easier for advertisers.

Protect and grow public notice revenue

By improving intake, payments, and customer service, you modernize the operations behind an important revenue line.

Protect and grow public notice revenue

By improving intake, payments, and customer service, you modernize the operations behind an important revenue line.

Protect and grow public notice revenue

By improving intake, payments, and customer service, you modernize the operations behind an important revenue line.

Free your team for higher-value work

With Column handling orders, your internal team can focus on revenue-generating work and the parts of the business that require local expertise.

Free your team for higher-value work

With Column handling orders, your internal team can focus on revenue-generating work and the parts of the business that require local expertise.

Free your team for higher-value work

With Column handling orders, your internal team can focus on revenue-generating work and the parts of the business that require local expertise.

Run public notice better than ever.

Join thousands of newspapers streamlining their public notice workflow.

Schedule Kickoff Call

Product Overview

Experienced legal reps, powered by modern software tools.

What Column handles

Legals inbox management

Inbound customer support

Order review and confirmation

Notice intake and entry

Customer edits and questions

Invoice creation and payment follow-up

Self-serve portal promotion when appropriate

Automated affidavits

Order syncing with internal systems where needed

End-to-end order lifecycle management

What your team gets

A trained public notice operations team

Less pressure on internal staff

More consistent customer support

Faster order processing

Better payment and invoice workflows

Dedicated human support

Visibility without managing every step manually

Screenshot of a public notice order list

How It Works

Supported every step of the way.

Review your current workflow

We learn how your publication manages public notice orders today: inboxes, deadlines, rates, payments.

Transition inbox and order handling

Column Reps begin managing the legals inbox, assisting customers, reviewing orders, and processing notices.

Sync with your internal systems

Column can integrate with your existing systems so orders, invoices, or publication details flow seamlessly.

Manage, monitor, and improve

Your team keeps visibility into the operation while Column handles the day-to-day, completely.

Meet Your Team

Our team becomes your team

This industry has always been rooted in relationships, and always will be. We are real people dedicated to providing world-class support and a community you can trust.

“If I ever have any questions or issues, Deona always helps me out with her top-notch customer service!”
—Roshelle Chavez, Sanitation Agency, El Dorado, CA
“The process made my legal notice very easy to submit. Samantha Pryor was very helpful.”
—Rick Corbin, Lincoln, Nebraska
“Very convenient, and the Office Staff is also very thorough and helpful. Allison, I believe.”
—Lee Collins, City of Denton, Texas
“Samantha, your staff and your system have won me over to “automated” yet not robotic, with concierge service!”

—Heidi Cothard, Legals, Chicago, Illinois
“Saawi is a keeper! Very professional and proficient.”
—Dru Sanchez, Phoenix, Arizona
“Becky, thank you for being a person that knows how to help people. Even when they don’t know what type of help they need.”
—Cecily Coney, Allentown, Pennsylvania
“Amber is amazing. Human contact is still a desired trait, yet the ways of the world are diminishing it too greatly. Amber chose to give her best and succeeded. She is a beautiful person.”

Alison Farmwald

Column Support

Alex Lutz

Sales

Amber Finneseth

Column Reps

Alvin James Atienza

Affidavits Team

Samantha Pryor

Column Reps

Ankit Sachdeva

Affidavits Team

Ahmie Medrano

Placement Team

Darwin De Quina

Placement Team

Meet Our Team

Our team becomes your team

This industry has always been rooted in relationships, and always will be. We are real people dedicated to providing world-class support and a community you can trust.

“If I ever have any questions or issues, Deona always helps me out with her top-notch customer service!”
—Roshelle Chavez, Sanitation Agency, El Dorado, CA
“The process made my legal notice very easy to submit. Samantha Pryor was very helpful.”
—Rick Corbin, Lincoln, Nebraska
“Very convenient, and the Office Staff is also very thorough and helpful. Allison, I believe.”
—Lee Collins, City of Denton, Texas
“Samantha, your staff and your system have won me over to “automated” yet not robotic, with concierge service!”

—Heidi Cothard, Legals, Chicago, Illinois
“Saawi is a keeper! Very professional and proficient.”
—Dru Sanchez, Phoenix, Arizona
“Becky, thank you for being a person that knows how to help people. Even when they don’t know what type of help they need.”
—Cecily Coney, Allentown, Pennsylvania
“Amber is amazing. Human contact is still a desired trait, yet the ways of the world are diminishing it too greatly. Amber chose to give her best and succeeded. She is a beautiful person.”

Alison Farmwald

Column Support

Alex Lutz

Sales

Amber Finneseth

Column Reps

Alvin James Atienza

Affidavits Team

Samantha Pryor

Column Reps

Ankit Sachdeva

Affidavits Team

Ahmie Medrano

Placement Team

Darwin De Quina

Placement Team

Meet Your Team

Our team becomes your team

This industry has always been rooted in relationships, and always will be. We are real people dedicated to providing world-class support and a community you can trust.

“If I ever have any questions or issues, Deona always helps me out with her top-notch customer service!”
—Roshelle Chavez, Sanitation Agency, El Dorado, CA
“The process made my legal notice very easy to submit. Samantha Pryor was very helpful.”
—Rick Corbin, Lincoln, Nebraska
“Very convenient, and the Office Staff is also very thorough and helpful. Allison, I believe.”
—Lee Collins, City of Denton, Texas
“Samantha, your staff and your system have won me over to “automated” yet not robotic, with concierge service!”

—Heidi Cothard, Legals, Chicago, Illinois
“Saawi is a keeper! Very professional and proficient.”
—Dru Sanchez, Phoenix, Arizona
“Becky, thank you for being a person that knows how to help people. Even when they don’t know what type of help they need.”
—Cecily Coney, Allentown, Pennsylvania
“Amber is amazing. Human contact is still a desired trait, yet the ways of the world are diminishing it too greatly. Amber chose to give her best and succeeded. She is a beautiful person.”

Alison Farmwald

Column Support

Alex Lutz

Sales

Amber Finneseth

Column Reps

Alvin James Atienza

Affidavits Team

Samantha Pryor

Column Reps

Ankit Sachdeva

Affidavits Team

Ahmie Medrano

Placement Team

Darwin De Quina

Placement Team

Nic Riegert

Column Reps

1,300+

Publisher Partners

All 50

States Covered

98.6%

Customer Satisfaction

30,000+

Governments & Law Firms

21,000+

Affidavits/Month

1-2 Day

Affidavit Turnaround

Turnaround

1:1

Dedicated Human Support

Support

100%

Legally Compliant Affidavits

Compliance

Customer Story

CherryRoad Media expanded growth capacity by outsourcing legals to Column.

CherryRoad Media operates more than 100 newspapers across multiple states. Managing public notice operations across that footprint required specialized staff, consistent processes, and reliable customer support.

Rather than continue adding internal overhead, CherryRoad partnered with Column to outsource legal notice operations. Column Reps took on the day-to-day work of managing orders, supporting advertisers, coordinating workflows, and helping the business operate more efficiently.

Read the Case Study

CherryRoad Media newspaper cover with a city skyline

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Frequently Asked Questions

Need answers? We’ve got you covered.

We’ve collected some of the most common questions people ask us. If you can’t find what you’re looking for, feel free to reach out!

What is Column Order Management?

Who are Column Reps?

What does Column manage?

Does Column replace our internal team?

Will advertisers still get support?

Can Column work with our existing systems?

Does Order Management include affidavits?

How does this help with staffing?

Is this only for large newspaper groups?

What is the first step?