Order Management

Order Management

Order Management

Outsource your public notice operations.

Outsource your public notice operations.

Column Reps handle public notice orders on your behalf — backed by purpose-built public notice software and decades of newspaper experience.

Column Reps handle public notice orders on your behalf — backed by purpose-built public notice software and decades of newspaper experience.

Column Reps handle public notice orders on your behalf — backed by purpose-built public notice software and decades of newspaper experience.

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Trusted by 1,600+ newspapers across the U.S.

Trusted by 1,600+ newspapers across the U.S.

What We Solve

Public notice operations are too important to not keep up.

For publishers, public notice is a critical revenue line. When that work depends on a small internal team, turnover, training gaps, or manual processes can create risk for your business.

Here are the operational pain points we hear every week.

For teams placing tens, hundreds, or thousands of notices across multiple jurisdictions, every notice brings a new set of details to manage: the right newspaper, the right deadline, the right publication date, the right invoice, the right proof, and the right affidavit.


These are the pain points we hear every week:

For publishers, public notice is a critical revenue line. When that work depends on a small internal team, turnover, training gaps, or manual processes can create risk for your business.

Here are the operational pain points we hear every week.

“We need a better experience for our customers.”

Advertisers want fast responses, clear instructions, accurate invoices, and reliable affidavits. When internal teams are stretched thin, customer experience can suffer — even when the publisher wants to provide great service.

“We need people who understand public notice.”

Public notice is not generic customer support. It requires knowledge of newspaper workflows, publication requirements, deadlines, billing, affidavits, and advertiser expectations. Training new staff takes time, and mistakes can have consequences.

“We want to grow public notice revenue without adding overhead.”

Many publishers are being asked to do more with smaller teams. Public notice work still needs to get done accurately and on time, but it can be hard to justify dedicated internal headcount for repetitive order management tasks.

“Our team is spending too much time in the legals inbox.”

Legal notice inboxes are busy, detail-heavy, and hard to triage. Customers send questions, notices, edits, confirmations, payment requests, and affidavit follow-ups. Without a dedicated workflow, the inbox can become a bottleneck.

“We need a better experience for our customers.”

Advertisers want fast responses, clear instructions, accurate invoices, and reliable affidavits. When internal teams are stretched thin, customer experience can suffer — even when the publisher wants to provide great service.

“We want to grow public notice revenue without adding overhead.”

Many publishers are being asked to do more with smaller teams. Public notice work still needs to get done accurately and on time, but it can be hard to justify dedicated internal headcount for repetitive order management tasks.

“We need people who understand public notice.”

Public notice is not generic customer support. It requires knowledge of newspaper workflows, publication requirements, deadlines, billing, affidavits, and advertiser expectations. Training new staff takes time, and mistakes can have consequences.

“Our team is spending too much time in the legals inbox.”

Legal notice inboxes are busy, detail-heavy, and hard to triage. Customers send questions, notices, edits, confirmations, payment requests, and affidavit follow-ups. Without a dedicated workflow, the inbox can become a bottleneck.

Too much specialized work.
Specialized work.
Inbox chaos.
Staffing pressure.

"We got better at handling legals by not handling them—by going to the expert."

Why Column

Let us run the back office.

Let us run the back office.

Column Reps are an experienced public notice operations team that handle your daily order work, while your publication keeps the revenue, customer relationships, and visibility.

Column Reps are an experienced public notice operations team that handle your daily order work, while your publication keeps the revenue, customer relationships, and visibility.

Column Reps are an experienced public notice operations team that handle your daily order work, while your publication keeps the revenue, customer relationships, and visibility.

Reduce operational overhead

Column takes on the repetitive, time-consuming work of managing orders, answering customer questions, processing payments, and coordinating documents.

Reduce operational overhead

Column takes on the repetitive, time-consuming work of managing orders, answering customer questions, processing payments, and coordinating documents.

Reduce operational overhead

Column takes on the repetitive, time-consuming work of managing orders, answering customer questions, processing payments, and coordinating documents.

Stabilize staffing

Instead of relying on internal headcount for specialized legals work, publishers get a dedicated team trained in public notice operations.

Stabilize staffing

Instead of relying on internal headcount for specialized legals work, publishers get a dedicated team trained in public notice operations.

Stabilize staffing

Instead of relying on internal headcount for specialized legals work, publishers get a dedicated team trained in public notice operations.

Improve advertiser experience

Column Reps help inbound customers, answer questions, promote self-serve placement when appropriate, and make the process easier for advertisers.

Improve advertiser experience

Column Reps help inbound customers, answer questions, promote self-serve placement when appropriate, and make the process easier for advertisers.

Improve advertiser experience

Column Reps help inbound customers, answer questions, promote self-serve placement when appropriate, and make the process easier for advertisers.

Protect and grow public notice revenue

By improving intake, payments, follow-up, and customer service, Column helps publishers modernize the operation behind an important revenue line.

Protect and grow public notice revenue

By improving intake, payments, follow-up, and customer service, Column helps publishers modernize the operation behind an important revenue line.

Protect and grow public notice revenue

By improving intake, payments, follow-up, and customer service, Column helps publishers modernize the operation behind an important revenue line.

Free your team for higher-value work

When Column handles order management, your internal team can focus on sales, growth, audience, and the parts of the business that require local expertise.

Free your team for higher-value work

When Column handles order management, your internal team can focus on sales, growth, audience, and the parts of the business that require local expertise.

Free your team for higher-value work

When Column handles order management, your internal team can focus on sales, growth, audience, and the parts of the business that require local expertise.

Run public notice better than ever.

Join thousands of newspapers streamlining their public notice workflow.

Join thousands of newspapers streamlining their public notice workflow.

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Product Overview

Experienced legal reps, powered by modern software tools.

What Column handles

Legals inbox management

Inbound customer support

Order review and confirmation

Notice intake and entry

Customer edits and questions

Invoice creation and payment follow-up

Self-serve portal promotion when appropriate

Automated affidavits

Order syncing with internal systems where needed

End-to-end order lifecycle management

What your team gets

A trained public notice operations team

Less pressure on internal staff

More consistent customer support

Faster order processing

Better payment and invoice workflows

Dedicated human support

Visibility without managing every step manually

How It Works

Supported every step of the way.

Review your current workflow

We learn how your publication manages public notice orders today: inboxes, deadlines, rates, payments.

Transition inbox and order handling

Column Reps begin managing the legals inbox, assisting customers, reviewing orders, and processing notices.

Sync with your internal systems

Column can integrate with your existing systems so orders, invoices, or publication details flow seamlessly.

Manage, monitor, and improve

Your team keeps visibility into the operation while Column handles the day-to-day, completely.

Meet Your Team

Our team becomes your team

This industry has always been rooted in relationships, and always will be. We are real people dedicated to providing world-class support and a community you can trust.

Alison Farmwald

Column Support

Amber Finneseth

Column Reps

Samantha Pryor

Column Reps

Ahmie Medrano

Placement Team

Nic Riegert

Column Reps

Hannah Ward

Column Support

Deidre Stevens-Giovanni

Head of Support

Tatiana Dorval

Pagination Team

Quan Watkins

Placement Team

Yuade Moore

Placement Team

Bailee Liston

Column Reps

Kadé Hill

Head of Services

Meet Our Team

Our team becomes your team

This industry has always been rooted in relationships, and always will be. We are real people dedicated to providing world-class support and a community you can trust.

Alison Farmwald

Column Support

Amber Finneseth

Column Reps

Samantha Pryor

Column Reps

Ahmie Medrano

Placement Team

Nic Riegert

Column Reps

Hannah Ward

Column Support

Deidre Stevens-Giovanni

Head of Support

Tatiana Dorval

Pagination Team

Quan Watkins

Placement Team

Yuade Moore

Placement Team

Bailee Liston

Column Reps

Kadé Hill

Head of Services

Meet Your Team

Our team becomes your team

This industry has always been rooted in relationships, and always will be. We are real people dedicated to providing world-class support and a community you can trust.

Alison Farmwald

Placement Team

Hannah Ward

Customer Support

Nic Riegert

Column Reps

Allison Farmwald

Column Support

Deidre Stevens-Giovanni

Head of Support

Bailee Liston

Column Reps

Amber Finneseth

Column Reps

Kadé Hill

Head of Services

Ahmie Medrano

Placement Team

1,300+

Publisher Partners

All 50

States Covered

98.6%

Customer Satisaction

30K+

Governments & Law Firms

21K

Affidavits/Month

2 Days

Affidavit Turnaround

1:1

Dedicated Human Support

100%

Legally Compliant Affidavits

Customer Story

CherryRoad Media expanded growth capacity by outsourcing legals to Column.

CherryRoad Media operates more than 100 newspapers across multiple states. Managing public notice operations across that footprint required specialized staff, consistent processes, and reliable customer support.

Rather than continue adding internal overhead, CherryRoad partnered with Column to outsource legal notice operations. Column Reps took on the day-to-day work of managing orders, supporting advertisers, coordinating workflows, and helping the business operate more efficiently.

Read the Case Study

Related Solutions

More Ways to Simplify Public Notice Work.

Automated Placement works seamlessly with the rest of the Column's product suite.

Self-Serve Submission

An easy and seamless way to place a notice in any newspaper.

Get Started

Automated Affidavits

We handle affidavit notarization and verification, end to end.

Get Started

Pagination

Eliminate manual pagination work and reduce burden on production.

Get Started

About Column for Newspapers

Need answers? We’ve got you covered.

Below are some of the most common questions people ask us. If you can’t find what you’re looking for, feel free to reach out!

Contact us

How much does Column cost newspapers?

Do we have to use the full platform?

How does Column help with legislation?

Will we lose control of our public notice business?

How does onboarding work?

Can Column work with our existing systems?

What types of notices does Column support?

How does Column do affidavits?